Relffits — Help & Contact
Need help with Relffits? Find answers to common questions below, or reach out to our support team.
Email: support@relffits.com
We aim to respond to all inquiries within 48 hours.
Open the app, go to Settings (gear icon in the top right), scroll down to Delete Account, type "DELETE" to confirm, and tap the delete button. This permanently removes all your data from our servers. Note that data written to Apple Health must be managed separately through the Health app.
If you signed in with Google or Apple and set a data passphrase, you will need to enter the same passphrase to decrypt your data. Unfortunately, we cannot recover your passphrase as your data is encrypted on your device. If you cannot remember your passphrase, you will need to delete your account and create a new one.
Go to Settings and find the AI Analysis section. Toggle the switch to disable AI-powered meal analysis. You can still log meals manually without AI. You can re-enable it at any time.
Go to Settings and tap Recalculate Goals. This will take you through the onboarding flow again where you can update your weight, activity level, and goals. We recommend recalculating every 10 lbs of weight change or if your activity level changes significantly.
Yes. All sensitive health and nutrition data is encrypted on your device using AES-256-GCM encryption before being stored in the cloud. Only you can decrypt your data with your password or passphrase. See our Privacy Policy for full details.
Basic features work offline, but AI-powered meal analysis and meal suggestions require an internet connection. Your data will sync automatically when you reconnect.